Erlanger at Hutcheson disputes recent evaluation findings
by Dennis Norwood
Jul 02, 2012 | 2682 views | 4 4 comments | 14 14 recommendations | email to a friend | print
Fort Oglethorpe's Erlanger at Hutcheson hospital was recently named in a study by Leapfrog Group, an independent national non-profit run by employers and other large purchasers of health benefits.

The group gave national hospitals a rating in its Hospital Safety Score. In a recent news release, Dr. Ashish Jha of Harvard University, said, "The score exclusively measures safety — meaning errors, accidents and infections. There is an overwhelming amount of information out there that could be useful when we are admitted to the hospital, but very few of us know what it is or where to find it."

Erlanger at Hutcheson received a letter grade of "C."

Roger Forgey, Hutcheson CEO, disputed the score, saying, "Hutcheson has consistently scored well on evaluations by the Centers for Medicare and Medicaid Services (CMS). Erlanger at Hutcheson was never reviewed by Leapfrog and does not participate or monetarily support their organization."

According to hospital officials, Leapfrog compared 2,600 hospitals. If a hospital did not participate, the only data they have is from that which is publicly reported to the CMS hospital compare website.

Forgey said, "Without paying and participating with Leapfrog, the weights for the data change significantly to reach the final score. 1,111 of the hospitals listed scored a "C."

"The most recent information used is from April 2010 to March 2011, but some of the information dates back to October 2008," Forgey continued. Leapfrog reaches a score by measuring 26 areas partnered from a Leapfrog hospital survey and governmental agencies. Hospitals across the country, like Hutcheson, believe that much of the data is out of date and incomplete.

When asked what other organizations rate Erlanger at Hutcheson services and how they are more reliable, Forgey answered, "We submit and comply with CMS on their mechanisms to publicly report hospital safety data, and (we) have scored very well. (CMS) is the government entity which all hospitals are required to submit their hospital data and we believe the CMS methodology of gathering and reporting data is the most accurate and up to date."

As for the "C" rating given Hutcheson, Forgey said, "As with many larger health care institutions, we also feel that this data and rating system does not directly reflect appropriate patient safety information. We encourage the public to review official hospital data with the Department of Health and Human Services Hospital Compare site. Our staff and physicians work diligently to maintain an environment centered around patient safety and quality standards."

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rogman6446
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July 03, 2012
Dear Leah Binder, I would normally never comment on an issue such as this but since you opened the door I need to respond. Contrary to what was reported I have have no issue with what leap frog was created to do. I actually have been on record as applauding it. I will say I do not understanding your reporting. I do not understand how you weight your scores. I do not understand if that causes scores to be incorrectly lowered or if that carries no weight at all. I do have some issues with how leap frog gets data and the process but that is too long for this writing Prior to me someone chose not to participate in leap frog. We do report on all required sites and our scores are quite good. I noted that a number of organizations in my own state association have issues with these scores. My comments reflected that. The article also said that our hospital was a focus of the results. That's not true at all. It was one of several hospitals in our area to get the "C" score. We did not understand based on the other scores we had received through CMS and Joint Commission and others. We are small hospital in a great community trying to build all our scores and provide the best quality available. We take our hits in the comments like others do and we still try our best. We are very serious about quality. I am with you. I encourage the public to review the public sites as well. Would be glad to speak with you directly and outline my concerns. If you could take the time to comment here perhaps you could take the time to speak to me directly. Roger Forgey
the_dark_side
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July 02, 2012
The only area Hutcheson would receive an "A" in would be making excuses for their failures to justify their existence.
LeahBinder
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July 02, 2012
Erlanger at Hutcheson's problems with medical errors, infections, and/or accidents are reflected in the "C" grade given by The Leapfrog Group. Leapfrog stands by the C. Contrary to Mr. Forgey's assertions, no hospital pays Leapfrog and we are an independent nonprofit organization and hospital watchdog. Nor was the Hospital Safety Score biased against hospitals that decline to disclose their quality performance through the Leapfrog Hospital Survey (also free to hospitals). For instance, 146 hospitals in the country that do not complete the Leapfrog Hospital Survey earned an "A". Leapfrog's Hospital Safety Score was developed under the careful guidance of the nation's top experts in patient safety, and it compares hospitals across the country on exactly the federal data Mr. Forgey claims Erlanger excels in. I suggest Erlanger and its Board take another look at their federal data and the detail Leapfrog provides comparing your performance against other hospitals nationally (www.HospitalSafetyScore.org). Then use that detail to set goals for improving safety for your patients. The families that entrust their lives in your hospital deserve that much from you. With leadership and commitment, Erlanger at Hutchison can achieve an "A" just like any other hospital, and I look forward to seeing that when we update the Hospital Safety Score. --Leah Binder, President & CEO, The Leapfrog Group
snarky
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July 02, 2012
Don't get too uptight about it, Ms. Binder. Hutcheson officials have been in denial for so long about the true state of affairs over there that they don't even know what the truth is anymore. The public, led by doctors that have no axe to grind, have voted with their feet and drifted away to other hospitals that are not so dysfunctional.

These people have to admit that they have a problem before they can effect a solution.
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